FREQUENTLY ASKED QUESTIONS
PRODUCTS & MATERIALS
Aciell jewelry is crafted from premium 316L surgical-grade stainless steel. Our pieces are available in silver or with an 18K gold PVD finish.
We use 316L stainless steel because it is strong, durable and comfortable for everyday wear. Stainless steel is considerably harder than softer precious metals such as platinum, helping the jewelry resist scratches, dents and bending while retaining its shape and appearance.
Yes. Our 316L stainless steel jewelry is water-resistant and designed for everyday wear, including showering and swimming.
Yes. Our jewelry is made from skin-friendly 316L stainless steel, a material commonly chosen for its low reactivity. It is suitable for most sensitive skin and will not discolor your skin.
316L stainless steel is highly resistant to tarnishing, corrosion and discoloration. Our jewelry is designed to retain its appearance through regular everyday wear.
Our gold pieces are made from 316L stainless steel and finished with 18K gold using PVD, which stands for Physical Vapor Deposition. This method helps the gold finish bond more securely to the steel, making it more durable and resistant to scratches, wear and fading than traditional gold plating.
Clean your jewelry with a soft cloth and mild soap when needed, then rinse it with clean water and dry it thoroughly. Avoid harsh chemicals and store each piece separately in a dry place when it is not being worn.
SIZING & FIT
Our men’s necklaces without pendants are available in one fixed length: 55 CM (22"). Our men’s pendant necklaces are available in one fixed length: 58 CM (23").
Our women’s necklaces and bracelets, as well as our men’s bracelets, include an extension chain for an adjustable fit. Our men’s necklaces are available in fixed lengths.
PAYMENTS & SECURITY
You will be charged in the local currency selected on our website. Your selected currency and final order total will be clearly displayed at checkout before you complete your purchase.
We accept major credit and debit cards, including Visa, Mastercard, Maestro and American Express. You can also check out using PayPal, Klarna, Shop Pay, Apple Pay and Google Pay.
Yes. We provide a 100% safe and secure checkout experience. Our website uses the latest SSL encryption technology to protect your personal and payment information at all times. Your sensitive payment data is fully encrypted and is never stored by us or shared with any third parties.
SHIPPING & TRACKING
We ship to selected countries worldwide. The available shipping options for your location will be displayed at checkout.
Orders are typically processed within 1–2 business days. Estimated delivery times are:
Nordics: 2–4 business days
Europe: 3–5 business days
Rest of the world: 5–10 business days
Delivery times are estimates and may vary due to customs processing, carrier delays or other circumstances beyond our control.
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow some time for the tracking details to become active.
VAT is included in the price where applicable. For orders shipped outside the EU, customs duties or import fees may apply. These charges are determined by local authorities and are the responsibility of the customer.
RETURNS & REFUNDS
To request a return, contact us at support@aciell.com with your order details. We will provide you with the return instructions. Please see our Return Policy for complete information about return eligibility and conditions.
Once your return has been received and approved, the refund will be issued to your original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider
Contact us at support@aciell.com with your order details and clear photos of the item and packaging. We will review the issue and help arrange a replacement or another suitable solution.
LIFETIME WARRANTY
All Aciell products are covered by a lifetime warranty against manufacturing defects. If a defect related to materials or workmanship occurs under normal wear, we’ll gladly replace your piece. To make a claim, contact support@aciell.com with your order details and a description of the issue.